Privacy policy — Ryno Delivery

1. Who we are

Ryno Delivery Ltd (“Ryno”, “we”, “us”) operates the Ryno food and grocery delivery platform, including the Ryno customer app, the Ryno Picker rider app, and rynodelivery.com.

Our office is at Nmati Lane, Accra, Labone, Ghana. You can reach us at support@rynodelivery.com or on WhatsApp at +233 53 100 8461.

2. Data we collect

Account details — your name, phone number and email address when you sign up or contact us.
Order details — what you order, delivery addresses, order history and delivery instructions.
Location data — your delivery address and, with your permission, your device’s approximate location to show nearby stores. Riders using the Ryno Picker app share precise location while on a delivery so orders can be assigned and tracked.
Device and usage data — device model, operating system, app version, IP address and how you use the app and website, used to keep the service working and secure.
Payment information — payments are processed by our payment partners; we do not store your full card details.
Communications — messages and calls with our support team, and applications you submit through our vendor and rider forms.

3. How we use your data

To take, prepare and deliver your orders.
To connect customers, vendors and riders and coordinate deliveries.
To provide customer support and respond to your requests.
To process applications from prospective vendors and riders.
To improve, secure and troubleshoot our apps and website.
To send service updates about your orders. Marketing messages are only sent where you have agreed to them.
To meet legal, tax and accounting obligations.

4. Who we share it with

Vendors and restaurants — the details needed to prepare and fulfil your order.
Riders — your name, delivery address and phone number so they can deliver to you.
Service providers — payment processors, cloud hosting, mapping and messaging providers who process data on our behalf under contract.
Authorities — where we are required to by law or to protect the safety of our users.
Meta (Facebook) — our website uses the Meta Pixel to measure our ads. It records page visits and when a vendor or rider application is sent (not the answers you type), along with browser and device information and cookies. Meta uses this to measure and improve ad performance. In the EU, UK and Switzerland this only runs if you accept cookies. You can withdraw any time using "Cookie settings" in the footer.
We do not sell your personal data to anyone.

5. How long we keep it

We keep your data for as long as your account is active and as needed to provide the service. Order and transaction records are kept for the period required by Ghanaian tax and accounting law. Application form data is kept while we process your application and for a reasonable period afterwards.

When data is no longer needed, we delete or anonymise it.

6. How we protect it

We use encryption in transit, access controls and other technical and organisational measures to protect your data. No system is perfectly secure, but we work to prevent unauthorised access, loss or misuse.

7. Your rights

You can ask us to access, correct or delete your personal data, or to stop using it for marketing. You can also withdraw location permissions at any time in your device settings — some features, like delivery tracking, will stop working without it.

To exercise any of these rights, email support@rynodelivery.com. We may need to verify your identity before acting on a request.

8. Children

Ryno is not directed at children under 18, and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it.

9. International transfers

Some of our service providers process data outside Ghana. Where this happens, we take steps to ensure your data remains protected to a standard consistent with this policy.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published at rynodelivery.com/privacy-policy, and material changes will be highlighted in the app or by email where appropriate.

11. Contact us

Questions about this policy or your data? Email support@rynodelivery.com, message us on WhatsApp at +233 53 100 8461, or write to Ryno Delivery Ltd, Nmati Lane, Accra, Labone, Ghana.