Privacy Policy
ABOUT US
Ryno Delivery is a limited liability Company trading in Ghana. Ryno values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Ryno Delivery mobile application (the "App") and related services (collectively, the "Service").
Ryno Delivery is the data controller of your personal data. Should you have any questions or concerns relating to this privacy policy or your personal data, you can contact us at contact details provided in sections “CONTACT US” below. Ryno collects and processes personal data in the course of installation and use of the Ryno Delivery app; and in relation to registration and on-boarding and provision of services, in accordance with the relevant terms of use.
Ryno may also collect personal data about individuals that interact with us, including by browsing our websites and using our apps. By using our websites, apps and services, you acknowledge that we process your personal data in accordance with this privacy policy.
1. INFORMATION WE COLLECT
We collect the following types of information when you use our Service:
a. Personal Information
- Name
- Email address
- Phone number
- Delivery address
- Payment information (processed through third-party providers)
b. Location Information
- Real-time location while using the App to provide accurate delivery services.Please note that the processing of geographical location data is generally necessary for use of the Ryno Delivery Platform
c. Usage and Device Information
- IP address
- Device type and operating system
- App usage data (e.g., order history, interactions, preferences)
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide and improve our delivery services
- Process transactions and send order confirmations
- Facilitate real-time order tracking
- Enhance user experience and app functionality
- Communicate with you regarding orders, promotions, and support
- Prevent fraudulent activities and ensure security; we are required by law or to protect our rights, To undertake checks where permitted by applicable law or lawful basis.we have Legal obligations to comply with legal or regulatory requirements and to provide a safe service. legal claims; and substantial public interest (processing to prevent or detect a crime)). We use personal data in our efforts to prevent fraud, including fraudulent payments. If false or inaccurate information is provided and fraud is identified or suspected, your personal data may be passed to fraud prevention agencies and may be recorded by us or by them.
- Comply with legal obligations: In certain jurisdictions we may send data about earnings to tax authorities or other relevant authorities.
3. HOW WE SHARE YOUR INFORMATION
We may share your information with:
- Delivery Partners: To fulfill your orders
- Merchants & Stores: To process and confirm your purchases
- Payment Processors: To securely handle transactions
- Service Providers: For app hosting, analytics, and customer support
- Legal Authorities: When required by law or to protect our rights.
4. DATA SECURITY
We implement appropriate security measures to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal data in accordance with applicable data protection legislative requirements. All personal data you provide to us is stored on our or our subcontractors’ secure servers and accessed and used subject to our security policies and standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or mobile apps, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.
5. YOUR CHOICES & RIGHTS
- Access & Update: You may review and update your information in the App. Be provided with details about what personal data we hold about you and to be provided with a copy of your personal data; as well as require us to update any inaccuracies in the personal data we hold.
- Location Settings: You can enable or disable location services through your device settings.
- Marketing Communications: You have the right to opt out of promotional emails or notifications.
6. THIRD-PARTY SERVICES
Our App may contain links to third-party websites or services. We are not responsible for their privacy practices. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or their processing of your personal data. Please check these policies before you submit any personal data to such third party websites.
7. RETENTION OF INFORMATION
We retain your data only as long as necessary to provide our services and comply with legal requirements. Please note that the uninstallation of Ryno Delivery app from your device does not cause the automatic deletion, destruction or anonymization of your personal data.
8. CHILDREN'S PRIVACY
Our Service is not intended for individuals under the age of 18. We do not knowingly collect data from children.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes will be posted in the App, and continued use of our services constitutes acceptance of the revised policy. Please check back regularly to keep informed of updates or changes to this privacy policy.
10. CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
support@rynodelivery.com
By using the Ryno Delivery App, you consent to the practices described in this Privacy Policy.