Terms & Conditions

Terms & Conditions

Welcome to Ryno Delivery! These Terms & Conditions ("Terms") govern your access to and use of the Ryno Delivery mobile application (the "App") and related services (collectively, the "Service"). By using our Service, you agree to comply with these Terms. If you do not agree, please refrain from using the Service.


1. Use of the Service

  • You agree to provide accurate, up-to-date, and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account.
  • You must not use the Service for any unlawful, fraudulent, or abusive purposes.
  • Ryno Delivery reserves the right to suspend or terminate accounts found in violation of these Terms.


2. Ordering & Payment

  • Orders placed through the App are subject to store availability, stock levels, and acceptance.
  • Prices, applicable taxes, and delivery fees are displayed before checkout.
  • Payments are securely processed through third-party payment providers. Ryno Delivery does not store credit card or payment details.
  • Once an order is confirmed, cancellations may not be permitted unless the merchant or delivery partner is unable to fulfill it.
  • Any fraudulent payment activity may lead to legal action and account termination.


3. Delivery & Service Availability

  • Delivery times are estimated and may vary due to factors such as distance, product type, traffic, and weather conditions.
  • Ryno Delivery is not liable for delays caused by unforeseen circumstances, high order volume, or force majeure events.
  • If you are unavailable at the time of delivery, your order may be left at a designated safe location or returned to the store. Additional fees may apply for redelivery.
  • Large or wholesale orders may have extended delivery times and could require prior scheduling.
  • Ryno Delivery reserves the right to refuse delivery to any location deemed unsafe or inaccessible.


4. User Responsibilities

  • You must provide a valid delivery address and ensure accessibility for the delivery partner.
  • You are responsible for checking the condition of the items upon receipt.
  • Any issues with incorrect, missing, or damaged items must be reported within a reasonable timeframe via customer support.
  • Users must not engage in abusive, threatening, or fraudulent behaviour toward merchants, delivery partners, or customer service representatives.


5. Refunds & Cancellations

  • Refunds are processed based on store policies and may be issued for incorrect, damaged, or missing items.
  • If an order is cancelled due to merchant unavailability, Ryno Delivery will process a full refund.
  • Refund requests must be submitted within the same day of order completion.
  • Delivery fees are generally non-refundable unless a delivery failure is due to an issue on our end.


6. Intellectual Property

  • All content, logos, and trademarks displayed on the App are the property of Ryno Delivery and its licensors.
  • You may not copy, reproduce, or distribute any content from the App without prior written consent.
  • Any unauthorized use of Ryno Delivery’s intellectual property may result in legal action.


7. Limitation of Liability

  • Ryno Delivery is not responsible for any losses, damages, or expenses resulting from the use of the Service, except where required by law.
  • Our liability is limited to the total amount paid for the disputed order.
  • We do not guarantee the availability, accuracy, or reliability of the Service at all times.


8. Account Suspension & Termination

  • Ryno Delivery reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.
  • Users may deactivate their accounts at any time through the App settings.
  • Any misuse of the Service, including chargebacks, fraud, or abuse, may lead to permanent suspension.


9. Modifications to Terms

  • Ryno Delivery may update these Terms periodically. Users will be notified of any significant changes.
  • Continued use of the Service after an update constitutes acceptance of the revised Terms.


10. Contact Information

For any questions regarding these Terms, contact us at:

Ryno Delivery
support@rynodelivery.com

By using Ryno Delivery, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.